Refunds are normally issued for items that arrive faulty or defected and are not working as intended. If you find that the product that you have received is not according to the description mentioned on the One Geek Shop or is defective or faulty in any way, drop us an e-mail at

We'll help you investigate and you're covered by our super awesome customer service. The United Kingdom company behind the One Geek Shop is dedicated to Excellence in Customer Service.

You can rest assured that your requests will be handled by capable customer service reps with great reputation. We've even been featured on the Delivering Happiness blog, so you know we mean business.